Privacy

This policy explains how MarkThePast collects and uses personal information. We aim to comply with the New Zealand Privacy Act 2020.

1. What we collect

We collect personal information only as needed to process orders, provide support, and operate activation-based access, including:

• Name and contact details (such as email)
• Shipping address
• Order details and purchase history
• Support messages you send us
• Basic technical information needed for activation and access control

2. Payments

Payments are processed by Stripe. We do not store your full card details on our servers.

3. How we use your information

• To fulfil and deliver your order
• To communicate with you about your order
• To provide customer support
• To meet accounting, tax, and legal obligations

4. Who we share information with

We share information only where necessary to provide the service, such as:

• Stripe (payment processing)
• Courier/shipping providers (delivery)
• Infrastructure/hosting providers (website operation)

We do not sell your personal information.

5. Cookies and site functionality

We use essential technical cookies required for basic site function, including activation and access control for protected story pages. We do not currently use third-party analytics tools such as Google Analytics.

6. Data retention

We keep information only as long as needed for fulfilment, support, accounting, and legal purposes.

7. Your rights

You may request access to, or correction of, personal information we hold about you.

8. Contact

If you have privacy questions or requests, email us at support@markthepast.com.